Frequently Asked Questions
Many of your rental questions can be answered by viewing the paragraphs below. If you are unsure or need further information, contact an Allure Event Rentals representative at (310) 844-0999 or email@example.com. Thank you for choosing Allure Event Rentals! We look forward to being a part of your event!
When renting from Allure Event Rentals, set up of tents and flooring is always included. We can also provide additional set up services for tables, chairs, linens, and tabletop items. Call for specific information.
It depends on the size of your tent. It can take anywhere from 20 minutes to 4 hours or more. Factors that can add to the set up time are unlevel grounds, sand, amount of light, and if the set up is further away from the loading location. For your specific tent set up times, contact your representative.
Allow a minimum of 4 feet around the perimeter of the tent for setup. That means if you order a 20'x20' size tent, the area you want to have for proper installation should be 24'x24'. The highest point of most of our tents is 13' so there should be no overhead obstructions in the perimeter of the tent up to 13' high. We can install tents in smaller areas than that but please advise us so that we can be prepared when the crew comes, and if necessary perform a site inspection.
Allure Event Rentals requires a credit or debit card to place a reservation. Depending on the size of your order, we may or may not require a down payment. Down payments are non-refundable. Customers must cancel at least 72 hours prior to event. Depending on the size of your event, additional cancellation fees may apply. For further detailed information, contact Allure Event Rentals.
All payments are non-refundable. Should a cancellation occur, your payment will be applied to your account as a store credit. You can use this credit toward any rental.
Allure Event Rentals offers late night pick up services if the venue requires. Late night pickups are an additional charge and they must be arranged at least one week prior to delivery. If our crews arrive on site at the scheduled pick up time and the equipment is not ready to be picked up, you may lose your late pick up spot and there may be an addiitonal fee.
Yes, however, we need to know this information prior to delivery. There is an additional fee if crews need to go up/down elevators and stairs. Call for specific information.
Full cleaning of tabletop rentals is not required. However, the rentals need to be rinsed and free of any debris and put back into the crates they were delivered in. If dinnerware is received with food or debris an additional cleaning fee will apply.
For the majority of rentals, a minimum 25% deposit is required to secure your reservation. This deposit is payable with credit or debit card, check, cash, or money order. If you are paying your total with check it must be received at least one (1) week prior to delivery to accommodate processing times.